The CM’s grievance cell is monitoring and resolving all complaints, including those on the social media.
“We have initiated an innovative programme of proactive action. We scan major newspapers published in the state and grievances on the social media and record public grievances reported in the Press. The grievances are analysed and reports sent to the officials concerned for immediate action,” said Waheed Ur Rehman Para, political analyst in the CM’s Office.
The officials in the Chief Minister’s Office said the critical grievances were being disposed of within a week. All grievances were being resolved from different districts of the state within a time frame.
“The office receives telephone calls, which are recorded and the data is compiled for further action. There is a regular follow-up to ensure that there are no pending cases,” says Para.
Para said the government under Mufti Mohammad Sayeed aimed for providing tools of responsibility, transparency, accountability and service delivery.
